Our Story
Taxiloyal emerged from conversations between independent taxi and chauffeur operators. We wanted to make bookings simpler and safer for passengers while providing reliable jobs for reputable companies.
From that idea we built a platform: operated by a licensed taxi companys and open to a working group of vetted partners – with no commissions for passengers or companies.
Founder & Platform Operator
Goran Lazarevic · Licensed taxi operator & platform owner
As an active operator I know the daily challenges: parallel requests, night shifts, cancellations. Taxiloyal provides relief – fair, transparent and compliant – so passengers arrive safely and companies can plan reliably.
“My ambition is a system that strengthens the trade, not undermines it: clear rules, clear prices, clear responsibility.”
Co-Founder & Operational Representative
Michael Schreier · Entrepreneur, co-admin & technical/operational support
I make sure the tech and dispatch keep running – even in busy times or during holidays. What matters to me: transparency, legal certainty and respect for the trade.
“We are not building price dumping – we are building trust: vetted companies, traceable processes and honest communication.”
Values & Promises
- Safety & reliability for passengers
- Fair opportunities & predictable jobs for operators
- No brokerage fees – the platform remains free to use
- Transparency instead of undeclared work – only legal providers
- Against rip-offs: clear, verifiable pricing per ride
Our Position Towards the Trade
- Strict compliance with licence, trade law and driver qualifications – no exceptions.
- No undercutting or price gouging – surcharges & waiting time are published and regulated.
- Invoices are always issued by the performing company/driver – with or without VAT as applicable.
- Cash-register & receipt obligations: every ride must be recorded.
- Co-operation with authorities within the law; clear processes for violations (suspension).
How We Ensure Quality & Legal Certainty
- Manual verification of each company (GISA extract) before activation.
- Personal verification of every driver (licence, taxi driver permit).
- Mandatory cash-register & receipt rules; every ride must be recorded.
- Immediate reporting and suspension if a licence or taxi permit expires or is revoked.
- Regular spot checks; violations lead to immediate removal from the platform.
We act in good faith and in line with Austrian law. If the law changes, we adjust processes and our terms to remain compliant at all times.
Price Transparency – Against Rip-Offs
Before booking you see the total price including all known surcharges (e.g. night surcharge, child seat).
Included: the booked route plus 30 min waiting time at the airport or 10 min at other pickup points.
Everything else is clearly shown: extra waiting time €10 per started 15 minutes, night surcharge €7 (22:00–04:00), extra stops as agreed.
After booking you receive a confirmation with all price components; the invoice is issued by the performing company/driver.
Against Undeclared Work & Fraud
- No anonymous providers: only verified companies and personally vetted drivers.
- Spot checks & immediate suspension for violations (e.g. expired documents, missing receipts).
- Zero tolerance for collusion, price gouging, abuse or fraud.
- Transparent flow for passengers: confirmation, pickup info, invoice from the performer.
Working Group – Not an Anonymous Platform
Taxiloyal is a working group of independent, licensed entrepreneurs. We pool know-how and capacity to offer safe service to passengers and better planning for partners – without central fees and without anonymous structures.
Report & Feedback
Noticed irregularities? Let us know – we review each report confidentially and take action where needed.